We accept returns for a refund or exchange within 14 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
If you are unsatisfied with your purchase, you have the option to request a refund. Once we receive and inspect the returned item, we will initiate the refund process. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees, unless the return is due to a mistake on our part or a defective product.
If you wish to exchange your purchase for a different size, color, or design, please contact our customer support team. We will guide you through the exchange process and ensure you receive the desired product. Any price differences between the original and exchanged items will be handled accordingly.
To initiate a return, please follow these steps:
- Contact our customer support team within 14 days of receiving your order, providing your order number and reason for return.
- Our team will guide you through the return process and provide you with a return shipping address.
- Carefully package the item to be returned, ensuring it is well-protected during transit.
- Ship the item back to us using a trackable shipping method. We recommend obtaining a shipping receipt as proof of return.
Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to appear in your account, depending on your payment provider.
The following items are non-refundable:
- Gift cards
- Personalized or custom-made products (unless due to an error on our part or a defective product)
If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your complete satisfaction.
Note: This refund policy applies to online purchases made through our official Doggie of the Day website. For purchases made through other channels or third-party retailers, please refer to their respective refund policies.
Thank you for choosing Doggie of the Day. We appreciate your trust in us, and we are dedicated to providing you with the highest level of service and quality products.
Last updated: [1/12/2023]